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Delivery Policy 2017-10-30T10:43:05+00:00
Delivery Policy

Delivering Steal the Limelight Products

Delivery Costs

Delivery costs are calculated on the amount of products you purchase. Due to the delicate nature of our lampshades, we use a courier and in most cases individually package your lampshades.  Free delivery for products purchased over $300.

Steal the Limelight ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on (02) 9939 9836 to enquire about a special order.

Delivery and Delivery Policy

We deliver products Australia wide via courier. Delivery costs are influenced by the size and weight of the product and your location, exact Delivery costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 5 business days of receiving full payment; all prices are in Australian dollars. Delivery times are estimated at between 3-7 business days depending on your location within Australia.

Customer Service Policy

Steal the Limelight is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-12 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Refund Policy

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do.

Privacy & Security Policy

Keeping your information safe

Privacy Policy

Steal the Limelight is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and provide you with our monthly newsletter (if applicable); that’s all.

Cookies

Steal the Limelight uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Steal the Limelight only last while you’re browsing our website.

No personal information is stored in the cookie, nor do we use cookies to personalise your shopping experience.

IP Address

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

For security purposes, we keep a record of your IP addresses when you log on to our website and as part of the checkout process.  An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

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Security Policy

Steal the Limelight uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site using the eWAY gateway are secured payments. Payments are fully automated with an immediate response. Your complete credit card number cannot be viewed by Intelex or any outside party.

All transactions are performed under 256 Bit SSL Certificate. All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting you credit card data. eWAY is an authorised third party processor for all the major Australian banks. eWAY at no time touches your funds; all monies are directly transferred from your credit card to Intelex’s merchant account. For more information about eWAY and online credit card payments, please visit www.eway.com.au.

In addition, this site also uses a SSL Certificate not only to encrypt transactions but to protect the back-end of the website from potential intruders. Malware scans are automatically performed on a daily basis.